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- Shipping & Returns Policy
Shipping & Returns Policy
Shipping
UK Delivery Options
Standard Shipping within the UK is free for all purchases and orders should arrive promptly within 2 days of shipping.
International Delivery Options
We currently offer Express Delivery Service options to more than 10 countries in the Asia, EU and US regions. We provide free express delivery for all orders over £100.
Shipping charges and delivery dates for either shipping option may vary according to your location. Please see the list of countries and shipping charges.
| Country | Shipping Service | Cost |
|---|---|---|
| UK |
Standard (2 days) |
Free |
| EU |
Express (2-4 days) |
£10 |
| U.S. |
Express (6-7 days) |
£15 |
| Russia |
Express (6-7 days) |
£20 |
| Australia |
Express (6-7 days) |
£20 |
| China |
Express (3-4 days) |
£15 |
| Hong Kong |
Express (3-4 days) |
£15 |
| Japan |
Express (3-4 days) |
£15 |
| Singapore |
Express (3-4 days) |
£15 |
| Taiwan |
Express (3-4 days) |
£15 |
South Korea |
Returns
UK and International Returns
We offer a one year warranty for all FREKA items. If for any reason you wish to return, exchange, or cancel your order, please read the following information.
Returns and Exchanges
If for any reason you are not satisfied with your purchase you can return your item in its original packaging within 21 days from the time of purchase, for a full refund or an exchange.
Returns: The refund including initial delivery charges shall be credited to your original method of payment. Please note, however, that the cost of returning the product will be at your charge.
Exchanges: For exchanges and returning damaged good, please email us at shipping@freka.co.uk with a short description of why you are returning the product. We will send you a printable version of our prepaid return label so you can send your package back to us free of charge. For returns, the refund including initial delivery charges shall be credited to your original method of payment.
Replaceable Components Policy: For hygiene reasons we do not offer refunds on orders of replaceable filters that have been removed from their individually sealed packaging.
Cancelling Your Order
If you wish to cancel your order, please email us at shipping@freka.co.uk with the subject “CANCEL ORDER” and your Order Confirmation number as a reference. All orders are shipped within 1 working day from the time you make your purchase. If your product has not been shipped, we will immediately cancel your order and give you a refund.
